Returns and refunds

1. Refusing at the branch

Inspect the cards at the Nova Poshta branch before confirming receipt. If the order is not right for you, refuse it on the spot.

No cash on delivery is collected then, and an order paid by card is refunded to the same card as soon as the parcel comes back to us. ФОП Болюченко Дар’я Олександрівна pays for returning the parcel.

2. Returns within 14 days

You may withdraw from the purchase within 14 days of receiving the order without giving a reason, as the Law of Ukraine «On Consumer Protection» provides for distance contracts.

The cards must be in the condition you received them in: no new damage, creases, signatures or signs of play. You may return the whole order or single items.

In this case the buyer pays for the return delivery.

3. How to return cards

Write to [email protected] with the order number, the cards you are returning and, if you paid on delivery, your bank details for the transfer (IBAN and recipient's name).

We reply with the recipient details for the parcel. Send the cards by Nova Poshta within 14 days of writing to us, in protective packaging so they are not damaged on the way.

4. Wrong item or not as described

If you received a different card, language, finish or condition than the order states, write to [email protected] within 14 days of receipt.

The seller then pays for delivery both ways. At your choice we replace the card if it is in stock or refund the item in full.

5. Refunds

We refund within 30 days at the latest, usually within a few working days of receiving the returned cards.

Card payments are refunded to the same card through monobank, cash-on-delivery payments by transfer to the details you gave.

The buyer pays Nova Poshta for delivery directly, so it is not part of the refund unless the return was the seller's fault.

6. Questions

For any question about a return write to [email protected]. We answer within 14 days, usually sooner.

Seller

Seller

ФОП Болюченко Дар’я Олександрівна

Taxpayer number (RNOKPP)

3295116465

Email

[email protected]

Phone

+380770581158

Taxes

Not a VAT payer